Terms of service

Terms of Service

Last Updated: July 17th, 2026

Happy Woofer (“we,” “our,” or “us”) makes our website, related social media channels (collectively, the “Site”), all text, images, video, audio, product descriptions, reviews, graphics, and other communications (collectively, “Content”), as well as our products, available to you (the “User”, “you”, or “your”) subject to this Terms of Service Agreement (the “Agreement”). By accessing, browsing, or using our Site in any manner, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not accept these terms, you must immediately cease using our Site.

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS PROVISIONS GOVERNING HOW DISPUTES BETWEEN YOU AND HAPPY WOOFER ARE RESOLVED, INCLUDING A REQUIREMENT FOR BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

1. Registration, Accounts, and Communications

1.1 Age Requirements and Eligibility

You must be at least eighteen (18) years old to use our Site. By accessing our Site or submitting information through it, you represent and warrant that you meet this minimum age requirement. If you are a parent or legal guardian consenting to your minor child's use of the Site, you agree to take full responsibility for their actions and to be bound by this Agreement on behalf of both yourself and your child.

1.2 Account Security and Maintenance

To utilize certain features or complete transactions on our Site, you may be required to register for a Happy Woofer account. By establishing an account, you explicitly agree to:

  • Provide complete, current, and truthful account profile information;

  • Promptly update your information as changes occur;

  • Maintain the absolute confidentiality of your account password and credentials;

  • Accept full responsibility for all activities performed under your account;

  • Notify us immediately at support@happywoofer.com if you discover or suspect any unauthorized access or security breach.

We reserve the right to suspend, restrict, or permanently terminate your account at our sole discretion to mitigate or remedy suspected fraud, abuse, or violations of this Agreement.

1.3 Electronic Communication Consent

By creating an account, you consent to receive electronic operational messages from us, including emails and notifications posted directly on the Site. These communications include critical account status updates, payment authorizations, billing modifications, and order confirmations. You agree that all electronic notices and disclosures provided by us fulfill any legal requirement that such communications be in writing.

Additionally, we may send you promotional updates, newsletters, and special offers. You can opt out of marketing emails at any time by following the unsubscribe link located at the bottom of those emails.

1.4 SMS and Text Messaging Provisions

By providing your mobile telephone number during the checkout process or within your account settings, you grant us permission to send automated text messages and updates regarding the logistical status, tracking information, and delivery updates of your Product orders. Where opted-in, you may also receive marketing text messages. You can opt out of promotional text messages by following the opt-out instructions provided within the text. Message and data rates established by your mobile service provider may apply.

2. Digital Commerce and Order Management

2.1 Product Availability

Happy Woofer presents various canine health items for purchase on our Site, including but not limited to dietary supplements, functional oils, functional chews, treats, and related pet care products (collectively, the “Products”).

2.2 Subscription Terms

We offer automatic recurring delivery plans (“Subscriptions”) for select Products. When enrolling in a Subscription, you acknowledge and agree that:

  • Happy Woofer (or our authorized third-party billing processor) is authorized to automatically bill your saved payment profile at the periodic interval you selected;

  • The frequency, billing total, and item volume of your shipments are determined by the configuration chosen at checkout;

  • Your Subscription remains ongoing and continuous until you actively cancel it, or until we terminate access to the product or Site.

Modifications, delivery changes, or cancellations can be executed at any time through your customer portal. Any payments processed prior to a cancellation request are subject to our standard Refund Policy.

2.3 Financial and Billing Methods

By providing a credit card, debit card, or other accepted payment method, you represent that you are the lawful owner or authorized user of that profile. You authorize us (or our third-party payment gateways) to charge the total sum of your transaction, including applicable taxes and shipping fees. If a transaction fails verification or is declined, your order will be suspended or canceled until valid payment is rendered. We reserve the complete right to refuse or cancel any order for any reason, even after an order confirmation has been issued.

2.4 Pricing, Taxes, and Customization

All prices displayed on the Site are inclusive or exclusive of sales tax depending on local regulatory requirements, which will be detailed clearly at checkout. Shipping fees are calculated separately. We reserve the right to recalibrate product prices at any time without prior notice. Product availability is not guaranteed, and we reserve the right to enforce purchase caps, reject orders partially or completely, or discontinue items without liability.

2.5 Shipping and Freight Execution

Product shipments are handled by third-party shipping carriers. Any delivery timelines or transit estimates displayed on the Site are non-binding estimates only. Risk of loss and title for items pass to you upon delivery of the items to the designated shipping carrier.

3. Site Usage and Special Programs

3.1 Veterinary Disclaimer

Our Products, Content, and Site information are not intended to be a substitute for professional veterinary advice, medical diagnosis, or clinical treatment. Nothing hosted on, linked to, or communicated through our Site should be interpreted as the practice of veterinary medicine or professional animal healthcare. No veterinarian-client-patient relationship is established through your interaction with Happy Woofer. Always consult a qualified veterinarian regarding health conditions, symptoms, or dietary changes for your dog.

3.1.1 Owner Responsibility and Allergens

Any insights or guidance provided by our support team or through our digital channels (email, chat, SMS, social media) are for generalized educational purposes and do not account for your individual pet's medical profile. You bear sole responsibility for ensuring our Products are safe for your dog, for following packaging instructions diligently, and for monitoring your dog during administration.

If your pet exhibits an adverse reaction, cease use immediately and consult a veterinarian. Our Products may contain ingredients that trigger sensitivities in specific animals; you are responsible for auditing ingredient labels relative to your pet's allergies, concurrent medications, and health history. Happy Woofer is not liable for any losses, adverse health events, or allergic reactions resulting from product use or reliance on general Site information.

3.2 Intellectual Property Rights

The Site, its source code, databases, design architecture, graphics, trademarks, trade names, and logos (collectively, the “Happy Woofer Materials”) are the exclusive property of Happy Woofer and our licensors. You are granted a limited, personal, revocable, and non-transferable license to access the Site for non-commercial browsing purposes. You may not copy, reverse engineer, modify, or exploit our materials for competitive benchmarking or any commercial purposes.

3.3 Prohibited Site Activities

When interacting with the Site, you are strictly prohibited from:

  • Deploying automated tools (such as web scrapers, bots, or data-mining scripts) to harvest Site content;

  • Introducing malicious code, worms, viruses, or logic bombs into our digital framework;

  • Circumventing or attempting to disrupt our security architectures or firewalls;

  • Using the Site to conduct fraudulent, deceptive, or illegal operations;

  • Impersonating other users or attempting to gain unauthorized access to secondary accounts.

3.4 Participation in Observational Studies and Panels

  • Overview: Happy Woofer may periodically invite users to participate in observational studies, testing groups, or customer panels (each, a “Study”). This may involve filling out specialized surveys, tracking your dog's physical markers, or collecting bio-samples (such as stool) for health tracking. Participation is voluntary and subject to an independent Informed Consent form.

  • Safety Monitoring: During any Study, you are responsible for tracking your dog’s wellness. You agree to suspend product administration and notify us immediately if any unexpected reaction occurs.

  • Data and Sample Ownership: Once received by our labs or processing partners, all physical samples and subsequent analysis metrics (such as microbiome sequence data) become the sole property of Happy Woofer. You grant us an absolute, perpetual, and royalty-free license to use this data in an anonymized, aggregated format for commercial research, product innovation, and scientific publication.

  • Limitation of Testing Metrics: Sample-based evaluations performed during a Study represent a singular data point and are subject to scientific error margins. Study results are strictly for informational and research purposes, are not a medical diagnosis, and do not replace professional veterinary care.

4. User-Generated Content and Reviews

4.1 Content Submission License

When you post reviews, feedback, photographs, or videos (“User Content”) onto our Site or tag our official social profiles, you grant Happy Woofer a worldwide, perpetual, royalty-free, and sublicensable license to reproduce, edit, format, feature, and distribute this material across our global marketing and advertising streams. We retain the right, but not the obligation, to delete any User Content that violates public decency, local laws, or third-party copyrights without notification.

4.2 Copyright and DMCA Claims

If you believe that any material hosted on our Site infringes upon a copyright that you own or control, you may submit a formal takedown notice to privacy@happywoofer.com containing the required legal elements: a description of the copyrighted work, the specific location of the infringing material on our Site, your contact details, and a statement under penalty of perjury that you are authorized to act on behalf of the copyright holder.

5. Disclaimer of Warranties and Limitation of Liability

5.1 "As-Is" Provision

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ALL CONTENT, AND ALL PRODUCTS FURNISHED BY HAPPY WOOFER ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. HAPPY WOOFER DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, TITLE, AND NON-INFRINGEMENT.

5.2 Liability Caps

UNDER NO CIRCUMSTANCES SHALL HAPPY WOOFER, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, DATA LOSS, OR ANIMAL HEALTH RECOVERY EXPENSES) ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR PRODUCTS OR THE SITE. OUR MAXIMUM CUMULATIVE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO HAPPY WOOFER FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

6. Governing Law and Amendments

6.1 Regulatory Jurisdiction

This Agreement and any conflicts stemming from your relationship with Happy Woofer shall be governed by and interpreted under applicable laws, without regard to conflict of law rules. Any legal proceedings not subject to arbitration shall be handled exclusively in our designated local courts.

6.2 Policy Evolution

We reserve the right to revise, update, or modify these Terms of Service at any time. Changes take effect immediately upon being posted to the Site. Your continued interaction with our web shop or services following an update constitutes your agreement to the modified provisions.