The health of your dog and your satisfaction as an owner are our highest priorities. To ensure you can buy with confidence, Happy Woofer offers a 30-day 100% satisfaction guarantee. If our supplements do not meet your expectations, please contact us at Hello@happywoofer.com within 30 days of your purchase to request a full refund of the product price (excluding original shipping fees).
General Return Terms
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Timeframe: To give your dog adequate time to experience the benefits of our chews, our guarantee is valid for 30 days from the initial purchase date. Requests made after this 30-day window cannot be processed for refunds or exchanges.
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Proof of Purchase: A valid receipt or order confirmation number is required to process any return. Do not send products back to our administrative offices without an authorized return confirmation.
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Limitations: Refunds are limited to one order and apply strictly to your most recent purchase. To prevent policy abuse, refunds are not available for bulk purchases consisting of three or more items.
Processing & Reimbursements
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Inspection: Once your returned item arrives at our facility and is verified, we will notify you via email regarding the approval or rejection of your refund. Approved refunds are credited automatically to your original payment method within a standard processing window of several business days.
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Return Costs: Customers are responsible for covering their own return shipping expenses. Shipping fees are entirely non-refundable.
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Shipping Recommendations: If you are returning items with a collective value exceeding $65, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee or take responsibility for items lost in transit back to us.
Damaged Items & Exchanges
We replace items that arrive defective or damaged. If you receive a faulty product and need an identical replacement, please email our support team with photographic proof of the defect to initiate an exchange.
Promotional & Sale Items
Items purchased during a promotional period or sale will be reimbursed at the exact price paid at the time of purchase, or the current promotional price, whichever value is lower.
Policy Enforcement & Amendments
Happy Woofer reserves the right to deny refunds, exchanges, or store credits if we determine, at our sole discretion, that a customer is acting in bad faith or exploiting our satisfaction guarantee. This policy is subject to modification at any time. The terms applicable to your purchase are dictated by the version of the policy active on the date of your transaction.